All returns must be pre-authorised with a returns authorisation
number. Returned products without a authorisation number will be subject to
delay and possible return to sender.
All returns are subject to a physical inspection. We must have received and
inspected the product before an exchange or credit can be issued. Defective
items are backed 100% and can be returned for exchange only.
Returns of Parts Not Required - within 7 days
All goods sold by Mail Order are covered by the Consumer Protection (Distance
Selling) Regulations, which allow for a seven day 'cooling off' period during
which you may cancel your order (in writing) by sending us a letter, or e-mail
at any time up to and including the seventh working day after the day on which
you received your purchase. If you exercise your statutory right to cancel you
must immediately return to us (at your own cost), the item(s) that you do not
wish to keep. Carriage charges are non-refundable. We will acknowledge receipt
of your written cancellation by issuing a 'Returns Authorisation Number' which
should be quoted and accompanied by a proof of purchase or invoice when
returning the goods. Please ensure all goods are adequately packed to avoid damage
that you insure them accordingly with the carrier used and obtain a proof of
shipment. Please note that all goods must be in the condition supplied at the
point of sale and with their original, undamaged packaging. Returns are not
permitted on parts specially ordered by the Series 3 owners club on customer's
Returns of parts not required - within 7 - 28 days
As an added benefit to customers of the Series 3 owners club and in addition to
your statutory cancellation right (as detailed above), returns may be
considered outside the 7 day cooling off period up to and including 28 days
after you receive your purchase, subject to the following criteria. Please note
that any offset, credit or refund will be at the sole discretion of the Series
3 owners club ltd
A 'Returns Authorisation Number' must be applied for within the 7 to 28 day
period. Where goods have been correctly supplied, it may be possible to offset
the full value of the return against another order of the same or higher value.
Alternatively, a credit note (for the full value) could be offered. Please note
that any cash refund will be subject to a handling charge (typically 15% min
£5) to cover administration and re-stocking costs. Carriage charges are
All goods returned for a credit or exchange must be accompanied by our invoice
quoting the 'Return Authorisation Number'. Please complete the form on the
reverse side of the invoice. Goods must be adequately packed to avoid damage.
You should insure them accordingly with the carrier and obtain a proof of
shipment. No responsibility can be accepted for goods received by us, damaged.
Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered or printed by Series 3 owners club Ltd on a customer's behalf.